More than a thousand people have contacted Resolver each month over the pandemic regarding issues with the Driver and Vehicle Licensing Agency (DVLA).
Many people have written to the DVLA with complaints and issues they haven’t been able to solve due to communication issues that have been widely publicized. Here is our complete guide to the current situation and what you can do to resolve a DVLA issue. DVLA Contact Number Free 0300
What is the DVLA in charge of?
In Great Britain, only one organization is responsible for driver registration and licensing. They are in charge of collecting and enforcing Vehicle Exercise Duty (VED), also known as road tax.
The DVLA’s main responsibilities are:
Issuing driving permits.
Keep a record of any driving restrictions, medical conditions that could affect your driving ability, and driver endorsements (points on your license).
Issuing certificates for vehicle registration. DVLA Contact Number Free 0300
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pursuing car tax evaders
registering and issuing tachograph cards—devices that ensure cargo or passenger drivers adhere to the regulations and driving time limits.
Selling DVLA customized license plates.
Most of us will deal with the DVLA when renewing our licenses, applying for new ones, updating our medical information, contesting records, or requesting vehicle-related paperwork.
What is the DVLA’s issue?
The pandemic had a significant impact on the DVLA because it processes a lot of paper-based applications and documents. Numerous people claimed they were unable to contact the DVLA at all or only after lengthy phone waits of up to two hours or more due to reports of a strike and low staffing levels. DVLA Contact Number Free 0300
During this time, the DVLA also shut down email services, making it difficult to reach them by other means. The DVLA effectively stopped all inquiries besides those made by phone, which also impacted Resolver. Even though this situation is still active, we keep in touch with the service frequently to see how we can support them in resolving your complaints. DVLA Contact Number Free 0300
What if I have a question for the DVLA?
Although waiting times appear to be decreasing from their peak, our users are still reporting significant delays when calling the DVLA helpdesk. However, we continue to receive about 1,000 inquiries about DVLA issues each month.
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Driving Licence Enquiries at DVLA:
Phone number: 0300 790 6801.
8 am8 am to 8 pm8 pm, Monday through Friday
weekends, 8 am8 am to 4 pm4 pm.
Additionally, there is a “web chat” feature, though once more, our users report that it is frequently unavailable:
If people need to use the service, what does the DVLA advise?
Currently, the DVLA advises people to wait 10 weeks before contacting them about receiving their driving licenses. If you need to, there is a service that lets you share your driving history with another organization: https://www.gov.uk/view-driving-licence.
According to the service, applications dating back to the dates listed below are currently being processed: https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update#processing-dates-for-paper-applications
Some services (but not all) can also be applied for online at https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update#online-services.
What issues are people bringing up with Resolver?
There are many things you can’t do online, and occasionally original documents are needed, such as identification documents for people who are:
- Not British citizens.
- Doctor evaluations for those who have had medical conditions.
- Other official documentation relating to your ability to drive.
Long delays after submitting these documents, trouble getting through to the helpline, and subsequent issues after being told their application was being processed have all been reported by our users. DVLA Contact Number Free 0300
In order to report the data to the government and the DVLA directly, we are advising people to use Resolver to file their complaints. However, you can also use Resolver to draught your complaint before copying it and pasting it (you’ll need an email or link from the helpline or webchat to do this) or – depressingly in 2022 – posting it.
Keep visiting our website and the news for the most recent information. We regularly reach out to the DVLA to see what we can do to help with their backlog, manage expectations, and provide updates.